Refund Policy
At FaithPhonics, we strive to provide quality educational resources and services. If you are not entirely satisfied with your purchase, we are here to help. Please read our refund policy carefully.
1. Refund Eligibility
Physical Products:
- If you purchased a physical product (e.g., books, tracing mats), you may be eligible for a refund under the following conditions:
- You must provide proof of purchase (e.g., receipt, order confirmation).
- You must contact within 30 days of purchase.
Subscription Services:
- If you are not satisfied with your subscription service, you may cancel within 5 days and full refund will be provided.
2. Refund Process
Requesting a Refund:
- To request a refund, please contact us at contact@faithphonics.com within 5 days of your purchase. Provide your order number, proof of purchase, and a brief explanation of why you are requesting a refund.
Refund Method:
- Refunds will be issued to the original method of payment. Depending on your payment method and financial institution, it may take 3 to 5 business days for the refund to appear in your account.
3. Exchanges
We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same item, please contact us at contact@faithphonics.com
4. Shipping
Return Shipping:
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Lost or Damaged Returns:
- We recommend using a trackable shipping service or purchasing shipping insurance for returning items. We do not guarantee that we will receive your returned item.
6. Contact Us
If you have any questions about our refund policy, please contact us at: contact@faithphonics.com
contact@faithphonics.com